Shipping & Returns

Granger Amplification Custom Shop - Shipping & Return Policy

Standard Shipping Service
Each customer has the opportunity to choose from several shipping methods. Shipping charges are calculated at checkout, or by using the Estimate Shipping Charges function after adding a product to your cart. If for any reason Granger Amplification LLC deems the chosen shipping method to be unsuitable for the required shipment, we may select another carrier. We will attempt to keep your shipping costs as low as possible, or change carriers at our own expense.

We only ship to United States Postal Service defined/registered addresses. Our shipping software determines the actual address using the USPS.com shipping server. Incorrectly entered address information is the sole responsibility of the customer, and Granger Amplification LLC assumes no liability for any address entered that does not conform to the USPS address registry. If any difference occurs between the printed invoice included with each order, and the shipping label address, it is due to our shipping software updating the address to the closest match the USPS.com server returns.

Cost Calculation
Shipping Charges are based on item weight and package(s) size. The Estimate Shipping Charges function receives the actual shipping rates from the respective carrier's web server in real time. There is a continual improvement on products to ensure the item weight and therefore the postage and packing charges are inline with actual costs. Postage and packaging prices are not set to make any profit from postage and packaging services, only to cover nominal expense of shipping materials, vendor fees, and handling labor (time and labor required to process and pack an order). If you notice a discrepancy in weight of similar items displayed, please contact us so we may investigate and correct. Due to the nature of shipping requirements, sometimes the actual shipping amount may exceed the shipping charged during checkout, due to package size and insured items. In this event, we will inform you as soon as possible, and it may be necessary to invoice you for the difference.

Estimated Shipping Disclaimer

Please note that shipping charges are estimated and do not take into account multiple, oversized packages or insurance (when required). We estimate shipping costs in order to keep shipping costs as minimal as possible. Actual shipping charges will be calculated and added when your order is processed. If there is a significant increase in shipping your order will be held and you will be contacted. We apologize in advance for any inconvenience this may cause you.

If the shopping cart failed to properly calculate shipping cost and your shipping amount was not reflected in your online shopping cart receipt, we will calculate it manually only charging you our actual cost. If you would like to be notified about the shipping amount before we ship your order, please place a note to notify you in the "Special Instructions/Notes" field during checkout. This may be due to the service you selected being unavailable for your location, formatting issues, malformed Postal/Zip codes, items weighing more than 100 lbs. or your order being split into multiple packages.

Delivery Times

Items will be shipped as soon as possible (normally within 1-5 business days) and should arrive within the following timescales:
1. USA (1-4 days)
2. International (8-10 days)

These are not guarantied delivery times. If you require a guaranteed delivery please contact us first so that we can discuss other shipping options.

Note: Some shipments that are made via Priority Mail International may not have detailed tracking information (Small Flat Rate Box/Envelope). This is administered by the United States Postal Service, and outside of our control. If you need accurate, detailed tracking, please choose UPS.

You will become owner of the goods on delivery to you. Once the goods have been delivered, you will hold them at your own risk and we will not be liable for their loss, damage or destruction.

If you ask for items to be shipped to an address that is not the same as your payment card billing address, or if you any of your payment details are not verifiable, then additional delays may occur as we carry out further checks. This is to protect our customers from card and payment fraud.

We may, at our discretion, hold international orders if any item(s) is out of stock or back-ordered.

Recycled packaging may be used to reduce our shipping costs, resulting in better prices for our customers, as well as being green/eco-friendly.

International Orders

Effective 12/09/2013, the risk of loss and title for all merchandise ordered from this website pass to you when the merchandise is delivered to the shipping carrier and tracking information is sent to you. Granger Amplification LLC is not responsible for lost or returned shipments. USPS shipments have delivery confirmation, which may or may not include transit tracking.

We ship to most international countries, as long as they do not impose restrictions on the product/part(s) ordered. It is the responsibility of the purchaser to determine if their country's customs service allows import of the product/part(s) ordered. Any order that is requested to be refunded or returned due to customs restrictions is not allowed. Postage paid after an order has shipped will not be refunded. Due to legal restriction, we cannot declare a lower value for international shipments. It is the responsibility of the purchaser to pay any customs and/or VAT imposed by purchaser's customs service, governing agency, or postal carrier. Should an international order be deemed not deliverable and returned to us, for whatever reason, we are under no obligation to refund the purchase. Please double check your order and shipping address, email address, and telephone number during the checkout process.


Backordered Items

We do our best to keep items in stock, but occasionally items may be back-ordered. If this occurs we will notify you as soon as possible. We will ship items as soon as they are received. At our discretion, we may choose multiple shipping methods.

Returns

Granger Amplification Custom Shop strives to satisfy the customer and offer the highest levels of quality and service. If for any reason you are dissatisfied with our products (excluding our hand-built amplifiers, cabinets, amp kits, chassis, faceplates, speakers, bargain bin and used items, gift certificates, or any other special order that includes non-regularly stocked items, which are non-refundable), simply follow the directions below to return the order within 15 days of purchase date and we will promptly process your request and refund your money, minus any non-refundable vendor or merchant processing fees (e.g. PayPal charges a $0.30 transaction fee). Please ensure the product is in all its original packaging and has not been used. Items that show signs of use or neglect may only qualify for partial refund or credit, or none at all, based on our discretion. Mod kits that are partially assembled or missing parts, and tubes that show markings of use (scratches, burned paint, broken guide pins, etc.) will not be credited. Small orders are subject to a 10% restocking & processing fee. Large, orders of 8 items or more, and heavy items (transformers, speakers, etc.) will incur a 15% restocking & processing fee.

A Return Authorization Number is required! Please contact us 
by e-mail (sales@grangeramp.com) or by Telephone (205-774-0350) between the hours of 9:30am-6:00pm CT to receive an RA before returning any items. If calling after hours or in the event of no answer you may leave a message requesting an RA and we will email or call back.

Once you have received an RA, return items to:

Granger Amplification LLC
132 Pinecrest Rd
Hueytown, AL 35023-1321
USA

Customers are responsible for all return shipping charges, and assume all risk of loss/damage - please insure your shipment properly. Upon receipt we will ensure that your credit card or PayPal account is credited within 30 days for any returned items that meet the terms listed above, minus any vendor and restocking fees. Granger Amplification LLC reserves the right to update and make changes to this document without notification.

Order Cancellations

Orders cancelled same day will be refunded 100% (
minus any non-refundable vendor or merchant processing fees), unless the order has already shipped. Pending orders that have been pulled and paid-postage affixed will be subject to refund only of the item costs, minus a 10% restocking fee.


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